Frequently Asked Questions
Everything you need to know about your Run and Fly experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached to qualify for a refund.
How do I know which size to choose?
Each product page features a detailed size guide. Since our range includes both slim-fit and oversized styles, we recommend measuring a similar garment you own to ensure the perfect fit.
Are your clothes ethically produced?
Yes, we are committed to ethical manufacturing. We work closely with our factories in the UK and overseas to ensure fair wages, safe working conditions, and sustainable production practices.
Can I track my package after it has been shipped?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.